Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: January 15, 2025
At Aladdyn, we take your privacy seriously. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our AI genie platform. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
When you sign up for Aladdyn, we collect personal information that you provide directly, including your name, email address, phone number, company name, and billing information. This information is essential for creating and managing your account, processing payments, and providing customer support.
Usage Data
We automatically collect certain information about how you use our services, including your IP address, browser type, device information, pages visited, time spent on pages, and interaction patterns. This helps us improve our services and user experience.
AI Genie Data
Information that your AI genies process, including conversations, documents, and data uploaded or processed through our platform, is stored securely to provide our services. You retain full ownership of this data.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings.
How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve our AI genie platform, process transactions, and deliver the features and functionality you request.
Communication
We may send you important updates about your account, service announcements, technical notices, and marketing communications. You can opt out of marketing emails at any time.
Analytics and Improvement
We analyze usage patterns to understand how our services are used, identify areas for improvement, and develop new features that benefit our users.
Security and Compliance
We use collected information to detect, prevent, and address fraud, security issues, and technical problems. We also comply with legal obligations and enforce our terms of service.
Data Security
Industry-Standard Protection
We implement industry-standard security measures, including encryption at rest and in transit, secure data centers, regular security audits, and access controls to protect your information.
Access Controls
We restrict access to personal information to authorized employees, contractors, and agents who need access to perform their job functions. All individuals are bound by confidentiality agreements.
Incident Response
In the event of a security breach, we have procedures in place to detect, respond, and notify affected users as required by applicable law.
Your Privacy Rights
Access and Correction
You can access, update, or correct your personal information at any time through your account settings or by contacting our support team.
Data Portability
You have the right to request a copy of your data in a portable format. We will provide this within reasonable timeframes as required by applicable law.
Deletion Rights
You can request deletion of your personal information and closure of your Aladdyn account at any time, subject to our need to retain certain data for legal, tax, fraud-prevention, and security purposes or for ongoing service obligations. If you use WhatsApp Business or Instagram Business integrations with Aladdyn, you can delete your account from the in-product “Account & data” page or by contacting us as described in this policy.
Opt-Out Options
You can opt out of marketing communications, analytics tracking, and certain data processing activities through your account settings or by contacting us.
Data Sharing and Third Parties
Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, processing payments, providing customer support, or performing analytics. These providers are contractually obligated to protect your information.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such changes.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users.
Your Consent
We will not sell your personal information to third parties. Any other sharing will be done with your explicit consent or as permitted by this policy.
Data Retention and Deletion
Retention Periods
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Account Closure
When you close your account (for example, from the “Account & data” page inside the Aladdyn app), we will delete or anonymize your personal information within reasonable timeframes, except where we need to retain certain data for legal, regulatory, fraud-prevention, or security purposes.
Backup Systems
Deletion of data may take up to 90 days to complete across all backup systems and archives.
WhatsApp & Instagram Business Data
When you delete your Aladdyn account or request deletion, we disconnect your WhatsApp Business and Instagram Business integrations and stop processing new data from those channels. Conversation history and related logs linked to your user and genies are deleted or anonymized where technically possible, in line with Meta platform policies and our legal obligations.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy.
Children's Privacy
Our services are not intended for users under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
Questions About Privacy?
If you have questions or concerns about this Privacy Policy or our data practices, please contact us.